Conditions of Entry
If you choose to enter the Blue Mountains Theatre and Community Hub you agree to the below conditions.
If you do not comply, you will be asked to leave, or the police may be contacted.
Please treat our staff and facilities with care and respect.
This is a theatre and gallery as well as a community space and library.
Please be aware that video surveillance is in use.
Ticketing & Entry
- Ticket Requirements: You must present a valid ticket and, if applicable, proof of concession entitlement (which can be upgraded to full price at the venue by paying the difference). Fraudulent or unauthorized tickets will be rejected.
- Refusal of Entry / Removal: Venue staff reserve the right to refuse entry or remove patrons for breaching rules, disruptive or unsafe behaviour, or failing to follow directions.
- Refund Policy: Tickets will not be refunded or exchanged if you are refused entry or asked to leave, except as required by law (including the Australian Consumer Law).
- Late Arrivals: Latecomers will only be admitted during a suitable performance break and may be seated in alternative locations.
- All Ticketing Terms + Conditions can be found here
Safety, Behaviour & Conduct
- Zero Tolerance for Misconduct: Aggressive, threatening, or abusive behaviour, as well as property damage or facility misuse, will result in immediate removal and referral to the police (which may lead to criminal charges).
- Intoxication: Patrons who are intoxicated by drugs or alcohol will not be admitted or allowed to remain on site.
- Smoking & Vaping: Prohibited throughout the venue and within 50 meters of the centre.
- Child Supervision: Children under 12 years of age must be accompanied and supervised by a responsible carer at all times.
Venue Navigation & Restricted Areas
- Special Support Needs: Guests requiring specific accessibility or support accommodations are encouraged to contact the venue in advance.
- Clear Passageways: Passageways, theatre doors, and emergency fire exits must remain clear at all times. Fire exits are strictly for emergency use, and sitting in unauthorized areas is prohibited.
- Restricted Areas: Back-of-house areas are off-limits unless explicitly authorized. Meeting rooms are reserved for hirers only.
Dress Code
- Required Attire: Appropriate clothing and footwear (including shirts) must be worn at all times.
Belongings
- Personal Belongings: You are responsible for your items. Unattended bags present a security hazard and will be reported to the police.
Prohibited Items
The following items are strictly prohibited inside the venue:
- Outside Food & Drinks: All food and beverages
- Recording Equipment: Cameras, video, or recording devices of any kind (unless explicitly pre-authorized by the venue).
- Mobility & Wheeled Items: Scooters, skateboards, roller/wheeled shoes, and personal mobility devices (except wheelchairs or approved accessibility devices).
- Dangerous & Disruptive Items: Weapons, flammable liquids, laser pointers, flags, offensive signs, or any item presenting a safety hazard or potential disruption to the performance.
Animals
- Pets Banned: Pets are not permitted inside the venue or centre.
- Service Animals Welcome: Accredited guide, hearing, and service assistance animals (as defined under the Companion Animals Act 1998 NSW) are fully permitted.