Frequently Asked Questions
FAQ
The venue is open 9am to 5pm, Monday to Friday.
Box Office Counter Service:
Monday to Friday 9.30am - 12.30pm
Plus one hour prior to all performances
Box Office Phone: 02 4780 5050
Monday to Friday 9.30am - 4.30pm
Our Box Office and Theatre Bar is also open one hour prior to performances so you can get together with friends before the show and enjoy a catch up.
When you purchased your tickets you would have chosen your collection method. If you've forgotten, that's ok - just give us a call on (02) 4780 5050 or email us hubreception@bmcc.nsw.gov.au
For Box Office collection, tickets are available one hour prior to performances.
If you have an e-ticket or mobile ticket, just show this to our ushers when entering the Theatre.
We understand that sometimes plans change but all tickets are non-refundable.
Exceptions may occur in particular circumstances as outlined in the Live Performance Australia Ticketing Code of Practice.
You're not in the city now! Free parking is available in the facility carpark at the rear of the building (access via David Road or Braemar Lane).
We have four accessible/disabled parking spaces and street parking is also readily available.
A good time to arrive is 30 minutes before the performance starts or up to one hour before if you would like to have a drink in our onsite licensed bar.
Some performances include a strict lock-out period at the beginning of the show.
These restrictions are set by the touring productions and vary from show to show.
To ensure our artists are not distracted and to help you find your seat safely without navigating a dark theatre, latecomers will be admitted only when there is a suitable break in the performance.
Our ushers will be on hand to advise you and guide you to your seat at the appropriate time.
Blue Mountains Theatre is fully wheelchair accessible including toilet facilities and a lift to all floors.
Wheelchair bookings can be made for all performances by calling the Box Office and we accept companion cards. If you have reduced mobility, the first few rows at the front and the last few rows at the rear of the Theatre have limited steps.
Please ask our friendly Box Office staff for advice on (02) 4780 5050.
Yes we do.
No-one should miss out on our excellent acoustics!
Hearing loops are available at the Box Office - please request this at the time of booking.
Our licensed Theatre Bar sells non-alcoholic and alcoholic beverages and a limited selection of light snacks and specialty ice creams. We have excellent local craft beers and wine too.
The Theatre Bar is open from 1 hour prior to performances.
No, we don't allow hot food or hot drinks to be taken into the theatre.
You may bring in plastic refillable water bottles, but no BYO alcohol.
Cold drinks and snacks purchased from our onsite bar can be brought into the theatre for you to enjoy during the show.
Mostly no, you cannot.
All shows you see at the Theatre are protected by copyright laws and taking unauthorised still photos, video and audio recordings is a violation of these. Also, a single flash from the auditorium can be enough to seriously distract a performer which can cause major safety issues. It is also distracting for other patrons around and behind you.
Saying that though, some performances do allow photos to be taken with your mobile, so if you plan on taking photos, best check with an usher first and listen out for announcements.
Yes for children under 12 months old, 'babes in arms' is available unless noted otherwise.
The baby must be seated on your lap for the duration of the performance.
If your baby gets upset, we ask that you temporarily remove the infant from the theatre to settle them.
Please note that some shows are really not suitable for small children.
Kids older than 12 months (even if they are small) must have a ticket and will be allocated their own seat.
No, sorry - we don't have booster seats available.
Blue Mountains Theatre has excellent, uninterrupted sightlines to stage so your toddler or child should be able to see well and, if bringing an infant to sit on your lap, well that there is nature's booster seat!
Children under the age of 16 cannot attend the Theatre on their own and must be accompanied by an adult at all times.
While we recognise that many young people under 16 are quite mature, unfortunately our ushers and staff cannot be responsible for them.
Yes, but only accredited service dogs are allowed and you will be seated at the rear of the Theatre.
Service dogs won't be allocated a seat and must remain on the floor at all times.
Please contact our friendly Box Office staff to book your tickets on (02) 4780 5050.
Springwood town centre has two pub style hotels in the main street - the Royal and the Oriental.
There is a motel in the adjoining township of Faulconbridge.
There are a number of B+B style options as well.
Should you be visiting the Blue Mountains during your stay, there are more accommodation options nearby in Leura and Katoomba
See the sights and soak up some of that Mountain-living culture!
Breathe in the fresh air, go for a walk and enjoy some of the many great eateries, galleries and other highlights the Blue Mountains has to offer.
Click here for more visitor information and enjoy your stay.